FAQ

For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email our Customer Service.

 

ORDER AND PAYMENT

SHIPPING

TRACKING

CANCEL ORDER

SALE ITEMS

RETURN AND EXCHANGE

SECURE SHOPPING

 

ORDER AND PAYMENT

What payment methods do you accept?

Credit Cards: We accept Visa, Mastercard, and Discover.

PayPal: Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

I didn’t receive an order or shipping confirmation. What should I do?

We’re sorry to hear that. It’s possible the email has gone to your junk folder or maybe we have an incorrect email address from you. If this happens, please contact us right away so we can verify whether the order has been placed and resend your order confirmation.

I’m unsure about a size or I have a fitting question.  How do I find this information?

Please see our Size Guide for general information on sizing.  If you still have specific questions about a fitting of an item or measurement guidelines, please email our Customer Service.

Why was my order canceled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

The item I've received is incorrect or missing. What should I do?

We want to sort out any issues with incorrect or missing items right away. Please contact our Customer Service with details of which item is incorrect or missing and your order number. We'll get back to you as soon as possible.

Need help with your discount/promo code?

You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the 'discount/coupon code' box on the 'shopping cart' at 'check out' page

The item I want is “sold out” or no longer available?

Email us at info@shophauterebel.com with the name of the item (or descriptions) and we'll let you know if we're getting anymore back. If we are, you will be notified when that particular item comes back in stock.

 

SHIPPING

How long will it take for me to receive my order?

Please refer to our SHIPPING page for full details on deliveries.

When will my order ship?

Most orders ship within 1- 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

Where is my order confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason you did not receive an email, please check your spam folder and add info@shophauterebel.com to your safe sender list.

You can also check your order status by signing into your account on our website.

Can I have my parcel redirected to a different address?

For security reason, we’re not able to change the address your order is being sent to. If you're not in when a delivery is attempted, our carrier will leave a card advising where you can.

What can Haute Rebel do if the package is lost?

Packages are rarely lost. However, if a parcel does not arrive, please contact our Customer Service to file a lost package report. Haute Rebel is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as we are not responsible for returns lost by UPS, FEDEX, DHL or USPS.

I've made a return, will you refund my delivery charge?

Unfortunately we cannot refund taxes or shipping charges. We will usually refund you what you paid for your order but not the delivery charge. This is unless the entire order was faulty or incorrect. For more information, please visit RETURNS & EXCHANGES.

 

TRACKING

I'm so excited to receive my new items! How do I check the order status?

We provide all shipment with a tracking service, a tracking number will be provided once your package is shipped from our warehouse. You will receive a shipping email together with the tracking number.

If you have an account you also can see the tracking number when logging in to your registered account.

When I try to track my order there are no available details?

You will receive a shipping email as soon as we dispatch your parcel. If you haven’t received an email from us, be sure to check your junk mailbox. If you don’t see any tracking details 48 hours after ordering, please contact our Customer Service.                                                                          

 

CANCEL ORDER

I changed my mind and want to cancel my order. How do I do that?

We're sorry to hear that, but here are the details. You may cancel an order at any time before the order ships. We recommend you cancel your order by contacting Customer Service, but we cannot guarantee customer service will receive your request before the order ships.

I have ordered the wrong item/size by mistake. Can I edit my order?

Unfortunately, we are not able to change out the items in an order once the order has been placed. However, we can cancel the order at any point before it ships out and you can then place a new order for the correct product. We will issue you store credit, which you can use to order a different size or any other products. 

 

SALE ITEMS

Only regular priced items may be refunded unless otherwise stated. We apologize for an inconvenience as sale items are final sale and cannot be refunded.

 

RETURNS & EXCHANGES

Please see our RETURNS & EXCHANGES for more information.


SECURE SHOPPING

Payment Security

All transactions submitted to use are encrypted with 256 SSL software which encrypts information you input to protect it from interception by outside parties. Haute Rebel is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.